PoE Injectors Forums General Topics We recently purchased your 16 port 802.3af 10/10

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This topic contains 1 reply, has 2 voices, and was last updated by  Stephen 1 year, 7 months ago.

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  • #9698

    Lauren
    Member

    Hello. We recently purchased your 16 port 802.3af 10/100 unit (WS-POE-16-1U) with power supply from Amazon about 2-3 weeks ago. Last week, we plugged in the unit to use. We discovered that one of the ports, number 13, is sending out a lot of bad packets. The other 15 ports are working just fine with no issues. Is there a way that we can get a replacement unit? If so, what process do we need to do to get the replacement. Thanks.

    #9869

    Stephen
    Keymaster

    So sorry to hear about this (and wouldn’t you know its “unlucky” 13). Send us your information on our returns/exchanges page, and we’ll ship a replacement ASAP:

    https://find-a-poe.com/Return-Request/

    Thanks
    Stephen

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